Everything revolves around your customer
No matter how many customers you have, it's always about the one: the customer you're speaking to right now. That is the customer who calls with a question for help, or who wants to speak to someone specific, or who wants information from someone with knowledge. At that moment no other customers exist, because everything revolves around this one. Until the next customer contacts you.
Your customer is the center of your work.
More and more companies are recognizing that a positive customer experience has a direct impact on success and loyalty. Creating an exceptional customer experience is key to differentiating yourself from the competition. Yet setting your business up for this is challenging and difficult to make a priority.
Sincere engagement and personal contact make all the difference. With the rise of modern technologies, the focus is more than ever on customer service and customer interaction. Yet companies struggle with creating the perfect customer experience, because how do you set this up and how do you create genuine engagement? Many companies fall into the well-known trap of focusing on technology instead of the customer. This often results in an impersonal, non-distinctive service.
Purple+ was developed with a different philosophy: It's all about your customer. By combining genuine customer interaction with powerful modern technology, together we create a smooth, personal and distinctive customer experience.
Meet Purple+
Purple+ is a state-of-the-art customer engagement platform which allows you to maintain contact with your customer via any channel. Telephony, chat and e-mail come together intuitively in a powerful and stable environment which ensures that your customer can be helped optimally. Without unnecessary waiting time and pointless forwarded calls.
Purple+ offers features that take every customer interaction to the next level, such as AI integration, advanced routing options, call recording, detailed reporting and insights, wallboards, and much more.
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Compare Purple+ to existing conventional contact center solutions and you'll see that you too can gain a lot. Realize savings by deploying cloud and using your fixed telephony costs smarter.
Because Purple+ is built entirely on Azure Cloud technology, a platform has been developed that is stable, reliable and extremely cost-efficient. Drastic cost reductions can also be realized on licensing costs because Purple+ is based on pay by use.
Improve performance with ease
Anytime, high quality connection, seamless integration with Microsoft Teams, no problems due to too many users, no downtime. These are just a few of the features of Purple+ which give other telephone and contact center solutions the edge. With Purple+, customers, employees and managers will quickly forget about the annoyances which can be caused by faltering technology.
So what can Purple+ do?
Purple+ makes advanced features and functionality available to any organization.
- Intuitive and easy to use: a solution for all channels
- Calling and receiving calls. Accept and transfer calls
- Insight into colleagues' calendars and availability
- Automatic routing to the right group, agent or department
- Omnichannel: reachable and insightful across all channels
- Microsoft Power Model: an unparalleled experience in one app and one screen
- Integrate your services and processes: CRM, ERP, ITSM and more for a seamless experience
- Real-time transcription and smart AI summaries
- Insight through detailed real-time reporting
- Overview through wallboard dashboarding
- Choice menus and queue options
- Customizable address book
- Call Recording: don't miss a single detail in calls
- Easy to manage
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Wat makes Purple+ unique?
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Don't pay for expensive licenses, pay for real use
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Fully developed with Microsoft Azure Cloud technology
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Very user-friendly interface and easy self-management
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Offers numerous features that improve customer interaction
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Combines various channels (omnichannel)
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Provides service intergration capabilities, such as CRM, ERP, Finance and more.
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Uses powerful AI technology
Do you want to learn more?
Then give us a call with a question, or book a personal demo. During the demo there is also plenty of opportunity to ask questions.